Emotional feeling’s role in Changing Management within Lean Six Sigma environment

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While in previous blogs, I wrote about emotions, cognition and the role of frontal cortex, I think that time has come to go deeper into Change Management and decision makers' emotional state. While cultural changes happen quite often in some environments, there is less understanding on how people are affected at their cognitive level when they miss emotions.
Descartes in 1628 wrote 12 rules that have constituted the basis for analysts and the subject of further discovery in neuroscience. In this case, the third rule that makes the connection to emotional feeling is : "as regards any subject we propose to investigate, we must inquire not what other people have thought, or what we ourselves conjecture, but what we can clearly and manifestly perceive by intuition or deduce with certainty" For there is no other way of acquiring knowledge". Although Descartes did not believe in a continuity between body-mind and soul, he understood that intuition leads to knowledge.

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Why developing empathy in the Lean Six Sigma world is important?

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There are many people and organizations that promote empathy in the world. The question that I have is why not all people have empathy? Based on research performed that used MRI to track brain changes, people who have a high level of empathy show that certain regions in the brain are activated when exposed to emotions. These include insula, or insular cortex, which is associated with bodily representations of emotions, and the temporoparietal junction, which previous research has shown to be involved in distinguishing between oneself and others, as well as in perceiving the mental and emotional states of others.

 

http://en.wikipedia.org/wiki/Empathy

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