Why developing empathy in the Lean Six Sigma world is important?


There are many people and organizations that promote empathy in the world. The question that I have is why not all people have empathy? Based on research performed that used MRI to track brain changes, people who have a high level of empathy show that certain regions in the brain are activated when exposed to emotions. These include insula, or insular cortex, which is associated with bodily representations of emotions, and the temporoparietal junction, which previous research has shown to be involved in distinguishing between oneself and others, as well as in perceiving the mental and emotional states of others.



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