Bitspec
Writing work instructions
Processes and procedures have instructions that are most of the time written and displayed on boards, books (binders), network etc. While accessibility, accuracy and level of details are paramount regardless whether there are written instructions referring to the kitchen’s assembly door or patient’s treatment, the art has to be transferred through its letters and/or images to the readers’ hearts and minds. Some of you might have asked the question regarding why the reader has to understand the art and its insight before understanding the letter’s instructions.
The Literature is translated as “arts and letters” therefore writing incorporates arts as an emotion that can be transferred to the reader by using visual or/and auditor methods.
Art can use pictures, technical details of an assembly, communicating the different emotions by using story tellers, different forms or shapes displayed or even songs.
When teachers are teaching, they use the visual art to reinforce learning through emotions therefore the question is why we do not use art to write the work instructions? Art implies creation and use of creativity to draw, make or present therefore the messages will be better understand when art will be used to explain the expected outcomes.
Literature can be fictional and non-fictional. Obviously, the work instructions are non-fictional since “reality” is associated with its product, process or service, but why not include a certain level of artistic behavior? If any of you have ever read some work instructions, they are dry and impersonal without any emotional state attached.
While all the living being function and react in their own emotional way, we fail to make use of our biological make-up to ensure that instructions are being followed through understanding.
In the majority of cases, people do not read the instructions because there is no art therefore the written word do not reach the reader’s heart and mind.
As many of you, most likely have worked in some kind of environment where you had some written instructions on how to do the work, you have most likely experienced the robot way on how instructions have been written point by point. While the level of details are extremely important, same importance if not even more, have the levels of emotional and positive thinking that the reader experiences when reading such instructions.
https://en.wikipedia.org/wiki/Penguin_Island_%28novel%29
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