People’s role in quality culture within Lean Six Sigma environment

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A quality culture requires that mission, vision and leadership are all emerging simultaneously. The public statement provides a legacy that needs to be respected, followed through, and results communicated to all levels as international, national, regional, local. A commitment to quality also implies that the organization is committed to continuous improvement.

A quality culture implies a learning culture in which members are involved, are self-critical regarding their improvements and performances, and they try to answer to the question : “What differences do I make personally?”

Sharing the leadership in a quality organization implies that everybody has responsibilities, but is allowed at the same time to make mistakes while being critical and objective.

In a quality culture the most evident qualities that will help the development of the Lean Six Sigma projects will be active listening, empathy, giving feedback and praise, managing conflict and negotiating.