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Emotional Literacy in Lean Six Sigma environment


I admit that the majority of us are more knowledgeable with Emotional Intelligence rather than Emotional Literacy as introduced by Weare that is ”the ability to understand ourselves and other people, and in particular to be aware of, understand, and use information about the emotional states of ourselves and others with competence. It includes the ability to understand, express and manage our own emotions, and respond to the emotions of others, in ways that are helpful to ourselves and others”. Another definition: “the practice of interacting with others in ways that build understanding of our own and others’ emotions, then using this understanding to inform our actions”. Because the meaning of emotional literacy can only manifest in an environment that is carrying about peoples' emotions which is highly interactive, it can only exist in a social and cultural context.

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